Fair & Flexible Refund Policy

Because real journeys
Deserve Complete peace of mind

Travel plans can change — and we believe your trust shouldn’t suffer because of it.

Our refund policy is designed to be transparent, fair, and human. No fine print tricks, no uncomfortable surprises — just clear terms that respect both your time and your investment, while allowing us to deliver high-quality, responsibly run journeys across Bangladesh.

🔍 Transparent and Fair Refunds

Panorama Bangladesh offers a fair and transparent refund process. Our goal is to protect both our guests and local partners while ensuring you know exactly what to expect before you book.

📌 Standard Refund Rules

  • 30 days or more before the tour start date: We provide a 100% refund of your deposit and any payments made.
  • 15–29 days before the tour start date: We refund 50% of the total tour cost.
  • Less than 14 days before the tour start date, we do not provide refunds.

⚠️ Non-Refundable Situations

  • Tours booked less than 14 days before the start date are non-refundable.
  • Once the trip begins, we cannot issue refunds for unused services (such as meals, tickets, or activities).
  • We do not offer a refund for late arrivals, early departures, or missed activities due to personal choice.

🌪️ Force Majeure (Unforeseen Circumstances)

If events outside our control affect your tour—such as natural disasters, strikes, political unrest, or government restrictions—we will:

  • Work with you to reschedule your tour at no additional cost (subject to availability), or
  • Offer a partial refund for services we were unable to deliver, based on the expenses we have already incurred.

💳 How Refunds Are Processed

  • We issue refunds through the same payment method you used at the time of booking (e.g., credit card, PayPal, bank transfer).
  • We process refunds within 14 business days of receiving your written cancellation confirmation.
  • You are responsible for any bank charges, currency conversion fees, or transfer costs.

🔄 Flexibility Over Cancellation

We encourage you to reschedule rather than cancel whenever possible.

Rescheduling often saves you money and ensures your travel experience can still happen on new dates.

❓ Contact Us for Refund Queries

For all refund-related questions, don’t hesitate to get in touch with us:

📧 Email: info@panoramabangladesh.com
📱 WhatsApp: +880 1601-652669

Our team will guide you through the process step by step.