🔍 Transparent and Fair Refunds
Panorama Bangladesh offers a fair and transparent refund process. Our goal is to protect both our guests and local partners while ensuring you know exactly what to expect before you book.
📌 Standard Refund Rules (Before Departure)
“We always try to accommodate date changes whenever operationally possible, even when refunds are no longer available.”
- 60+ days: Receive a 100% refund of all payments made, excluding non-refundable online payment processing fees.
- 30–59 days: Receive a 75% refund of the total tour price, excluding non-refundable online payment processing fees.
- 15–29 days: Receive a 50% refund of the total tour price, excluding non-refundable online payment processing fees.
- Less than 14 days: No refunds are available. However, you may request to reschedule your tour, subject to availability.
⚠️ Non-Refundable Situations
- Tours booked less than 14 days before the start date are non-refundable.
- Once the trip begins, we cannot issue refunds for unused services (such as meals, tickets, or activities).
- We do not offer a refund for late arrivals, early departures, or missed activities due to personal choice.
🌪️ Force Majeure (Unforeseen Circumstances)
If events outside our control affect your tour—such as natural disasters, strikes, political unrest, or government restrictions—we will:
- Work with you to reschedule your tour at no additional cost (subject to availability), or
- Offer a partial refund for services we were unable to deliver, based on the expenses we have already incurred.
💳 How Refunds Are Processed
- All approved refunds will be credited directly to the original credit card or payment method used at checkout on Stripe.
- For security and anti-fraud compliance, we cannot issue refunds to a different card or bank account.
- We process refunds within 10 business days of receiving your written confirmation of the tour cancellation.
- Allow up to 10 working days for the refunded amount to appear on your bank statement, depending on your card issuer.
- You are responsible for any bank charges, currency conversion fees, or online processing costs that incur during the refund.
🔄 Flexibility Over Cancellation
We encourage you to reschedule rather than cancel whenever possible.
Rescheduling often saves you money and ensures your travel experience can still happen on new dates.
❓ Contact Us for Refund Queries
